Shipping Policy

1. Delivery Locations

We currently provide delivery to locations that are serviceable through our available delivery and courier partners. Delivery availability may vary depending on the customer's PIN code, location, and selected delivery option.

2. Shipping Charges

Applicable delivery charges will be displayed during checkout based on the customer's delivery location, order value, and available shipping option. Any applicable delivery charges must be paid by the customer unless a specific free-delivery offer or promotion is mentioned on the website.

3. Order Processing Time

Orders are processed after successful payment and order confirmation. Processing time may vary depending on product availability, order quantity, product preparation, customization requirements, and festival or peak-season demand. Customized and bulk orders may require additional preparation time, which will be communicated before order confirmation.

4. Dispatch & Delivery Timeline

Once an order is prepared and packed, it will be handed over to the applicable delivery or courier partner. The estimated delivery time depends on destination and selected delivery service. Delivery timelines are estimates and not guaranteed. Delays may occur due to courier operations, weather conditions, traffic, holidays, or service disruptions.

5. Delivery Address & Customer Availability

Customers must provide a complete and accurate delivery address (Full Name, Mobile Number, Building Details, Street, City, State, PIN Code). Srivian is not responsible for delivery delays or failed attempts resulting from incorrect addresses. If delivery cannot be completed because the customer is unavailable, re-delivery charges may apply.

6. Secure Packaging (Optional ₹50)

Standard packaging is provided with every order. Customers may optionally select Secure Packaging for ₹50 at checkout for additional insulation and protection during transportation.

7. Temperature-Related Conditions

Chocolate products are sensitive to heat and temperature changes. During transportation, particularly in warm weather, minor softening or blooming may occur. Customers are advised to receive their package promptly and store chocolates in a cool, dry place away from direct sunlight.

8. Damaged Orders & Unboxing Video

For fragile, customized, premium, or high-value orders, customers are strongly advised to record a continuous unboxing video from the sealed package. If you receive a damaged package, contact us promptly with the order number, photographs, and unboxing video for resolution.

9. Bulk & Corporate Order Delivery (Bangalore)

We accept bulk and corporate orders within Bangalore. Delivery is not included in the bulk-order product price. Customers may choose:

• Pickup: Collect free of delivery charge from our designated Bangalore pickup point.
• Customer-Arranged Delivery: Arrange own courier/transportation service.
• Srivian-Arranged Delivery: Communicated and paid separately before dispatch.